NHTSA Complaint #10760639 — 2011 CADILLAC SRX

TL* THE CONTACT OWNS A 2011 CADILLAC SRX. WHEN THE CONTACT ENTERED THE VEHICLE AT A FUEL STATION AND ATTEMPTED TO START THE VEHICLE, THE VEHICLE DID NOT DETECT THE PRESENCE OF THE FOBIK KEY AND WOULD NOT START. THE VEHICLE'S ANTI-THEFT SYSTEM ENGAGED AND LOCKED THE CONTACT IN THE VEHICLE. THE CONTACT'S SPOUSE USED HIS FOBIK KEY TO UNLOCK THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 17,000.