NHTSA Complaint #10736038 — 2013 FORD C-MAX HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10736038
Vehicle	2013 FORD C-MAX HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	February 28, 2014
Date Filed	July 23, 2015
Mileage	2,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

ON REPEATED OCCASIONS SINCE THE CAR WAS 2 MONTHS OLD IT HAS GONE DEAD AFTER SITTING FOR 8-16 HOURS. IT HAS BEEN TOWED TO THE DEALERSHIP TWICE AND JUMP STARTED NUMEROUS TIMES. BOTH TIMES AT THE DEALERSHIP THEY SAID THEY PERFORMED A SERVICE RECOMMENDED IN A FORD BULLETIN TO FIX THIS KNOWN PROBLEM. IT STILL HAPPENS. NOTHING IS LEFT PLUGGED IN, NO DOORS ARE AJAR. IT HAPPENED AGAIN TODAY, JULY 23, 2015. THE DEALER SERVICE DEPARTMENT TOLD ME THEY NOW HAVE A RECALL ON THE VEHICLE THAT WILL FIX IT, BUT THERE IS NO RECORD ONLINE OF A RECALL ISSUED FOR THIS PROBLEM SINCE THE LAST TIME IT HAPPENED IN APRIL 2015.

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