NHTSA Complaint #10730897 — 2009 FORD FUSION

MY DAUGHTER WAS DRIVING HER 2009 FORD FUSION TO COLLEGE ORIENTATION IN MANKATO, MN. THE CAR WENT INTO "LIMP" MODE ON THE HIGHWAY DUE TO A DEFECTIVE THROTTLE BODY ASSEMBLY AND ULTIMATELY STOPPED RUNNING. THE ISSUE SURROUNDING FORD'S LACK OF COMMITMENT IS THAT THE THROTTLE BODY DEFECT IS A KNOWN ISSUE; REFERENCE CONSUMER SATISFACTION PROGRAM 13N03. THE SERVICE MANAGER AND FORD CUSTOMER SERVICE SAID MY CAR DID NOT FALL WITHIN THE PARAMETERS OF THE REPLACEMENT PROGRAM. I HAVE A CASE NUMBER FROM FORD INVOLVING THE DEFECTIVE THROTTLE BODY, BUT NOBODY HAS FOLLOWED UP WITH ME AND I ASSUME THE CASE IS CLOSED. THE SERVICE MANAGER SAID HE DID NOT KNOW WHY MY CAR WOULD NOT BE COVERED SINCE IT'S THE SAME DEFECT THAT'S ADDRESSED BY THEIR CUSTOMER SATISFACTION PROGRAM.