NHTSA Complaint #10721698 — 2005 DODGE GRAND CARAVAN

THE 2005 DODGE GRAND CARAVAN AND 2005 CHRYSLER TOWN AND COUNTRY HAVE A KNOWN SOFTWARE BUG FOR THE BODY CONTROL MODULE THAT CONTROLS THE POWER LOCKS ON THE VEHICLE. ONCE THIS OCCURS ON YOUR VEHICLE, THE OWNER IS UNABLE TO LOCK THE VEHICLE REMOTELY OR FROM THE POWER LOCK SWITCH OR WHEN THE VEHICLE EXCEEDS 10 MPH AUTO LOCK FEATURE. KNOWN SERVICE BULLETINS ARE: 08-028-05 AND 08-040-04 TO PERMANENTLY FIX THIS ISSUE WITH THE LOCKS THE OWNER CAN TEMPORARILY FIX THE PROBLEM BY PULLING THE POWER TO THE VEHICLE AND LETTING TEH BODY CONTROL MODULE RESET. THIS IS ONLY A TEMPORARY FIX AS THE PROBLEM HAS RE-OCCURRED 3 TIMES SINCE THE ORIGINAL ISSUE CAME UP. THE PERMANENT FIX FOR THIS KNOWN SOFTWARE ISSUE RESULTS IN THE CONSUMER/OWNER OF THE VEHICLE TO TAKE INTO A DEALERSHIP FOR DIAGNOSTICS AND REPAIR A MINIMUM OF $130+TAX. I BELIEVE THIS A SAFETY ISSUE FOR THIS VEHICLE (THE AUTO LOCK AT SPEED DOESN'T WORK), AND IT IS ALSO A THEFT ISSUE IN THAT THE OWNER CAN NOT PROPERLY LOCK THE VEHICLE.