NHTSA Complaint #10721581 — 2011 FORD EXPLORER

STARTED CAR, AND POWER STEERING FAULT WARNING DISPLAYED ON THE DASH. I TURNED OFF THE CAR, WAITED FOR ABOUT 10 SECONDS, AND THEN STARTED THE CAR AGAIN. THIS TIME EVERYTHING WORKS FINE. I GO DOWN THE ROAD ABOUT 15-20 MINUTES. I PULL OVER FOR ABOUT 5 MINUTES WHILE LEAVING THE CAR RUNNING. I GET BACK IN AND START DRIVING. IT LOOSES POWER STEERING AGAIN. I TRY TO START THE VEHICLE SEVERAL TIMES, AND IT CONTINUES TO HAVE NO POWER STEERING. I DO SOME RESEARCH AND FIND THAT THERE HAS BEEN A RECALL FOR THIS VERY ISSUE. I TAKE IT TO THE NEAREST FORD DEALER AND HAVE THEM LOOK AT IT. THEY SAID THE RECALL IS CLOSED AND WILL NOT TAKE CARE OF THE ISSUE. THEY SAY IT HAD THE SOFTWARE ISSUE FIXED LAST YEAR BEFORE I OWNED THE CAR. THIS TIME IT IS A PART FAILURE AND WILL COST $1500. I DO NOT THINK THE ISSUE WAS FIXED IN THE FIRST PLACE WHEN THE RECALL WAS ISSUED.