NHTSA Complaint #10716077 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	10716077
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	March 23, 2015
Date Filed	May 12, 2015
Mileage	52,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

CAR POWER STEERING WHEEL LOCKED ON 3/23/15. BROUGHT IT TO SAM GALLOWAY FORD IN FT. MYERS, FLORIDA. HAD PART NUMBERS BB5Z3504RE (1 GEAR ASY-STE), W712961-S439 (BOLT), W716182-S439 (2 BOLTS) REPLACED. LABOR AND PARTS CAME TO $1,567.53. SAW ON THIS SITE THAT THIS MAKE AND MODEL (NOT THIS VIN) HAD BEEN RECALLED FOR SIMILAR INCIDENT. FORD WOULD NOT REIMBURSE US FOR THIS PROBLEM. ON AUGUST 4, 2014, AFTER RECEIVING A RECALL NOTICE 14S06, THE CAR WAS BROUGHT TO FRIENDLY FORD IN POUGHKEEPSIE, NY FOR A POWER STEERING ISSUE. FORD SAID THAT THAT VISIT RESOLVED THE POWER STEERING ISSUE. AS THE OWNER OF THIS VEHICLE, I FEEL THAT THE ISSUE WAS NOT RESOLVED SINCE WE HAD A SUBSEQUENT INCIDENT ON 3/23/15.

Related Complaints for the 2011 FORD EXPLORER

Other STEERING Complaints

#11715978 — February 5, 2026 — The contact owns a 2011 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel wa...

#11708272 — January 2, 2026 — The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 15 MPH, the power steering...

#11708118 — December 31, 2025 — Loss of power steering

#11704918 — December 14, 2025 — My vehicle is subject to NHTSA Safety Recall 14S06 related to loss of electric power steering assist. The Power Steer...

#11704721 — December 12, 2025 — The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 35 MPH, there was a grindi...

Recent Complaints for the 2011 FORD EXPLORER

#11717906 — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL — February 13, 2026 — During a red-light, as I was coming to a stop, the vehicle gave the warning saying “service power-steering now” and “...

#11717906 — POWER TRAIN — February 13, 2026 — During a red-light, as I was coming to a stop, the vehicle gave the warning saying “service power-steering now” and “...

#11710555 — POWER TRAIN — January 12, 2026 — The wheel locks in low speeds. It does not happen often, maybe about 3 times per year. I have brought this up to For...

#11704644 — STRUCTURE:BODY — December 12, 2025 — Loose/Detached Bilateral Exterior C-Pillar around the rear window. Both sides are lifted and very loose with the pote...

#11702487 — STRUCTURE — December 2, 2025 — The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structu...