NHTSA Complaint #10713359 — 2013 BMW X3

ON APRIL 5TH, 2015 AT 10:00AM. I DROVE MY CAR TO CHURCH (20 MIN DRIVE / 10 MILES @ 35-60MPH SPEED) WITHOUT ANY PROBLEMS OR INDICATION OF ISSUES. AT 11:15AM I WAS IN ROUTE TO GO HOME TRAVELING ABOUT 35MPH. WHEN I REACHED A STOP LIGHT...MY CARS ECO-TECHNOLOGY KICKED IN, AND IT TURNED OFF. NOTHING OUT OF THE ORDINARY ON ANY OTHER DAY EXCEPT THAT DAY. THE ENGINE LIGHT CAME ON, THE ABD LIGHT CAME ON, AND ALERTS INDICATING MY TRANSMISSION WAS MALFUNCTIONING AND MY BRAKES WEREN'T WORKING. WHEN THE LIGHT TURNED GREEN, MY VEHICLE DID NOT TURN ON. IT SHUT OFF AND WOULD NOT RESTART. AFTER 5 MINUTES OF BEING IDLE IN THE MIDDLE OF ONGOING TRAFFIC AND ME PANIC-KINGLY PRESSING BUTTONS ON MY KEY AND ON THE DASH...MY CAR OUT OF NO WHERE... TURNED BACK ON. BUT MY CAR WAS LIKE IN A "SAFE MODE", I COULD NOT ACCELERATE MORE THAN 15-20 MPH AND I'M NOT SURE BECAUSE THE TACHOMETER WASN'T WORKING OR MY INDICATORS. THE LIGHTS INDICATING THAT MY TRANSMISSION, BRAKES AND ENGINE WERE ALL STILL ON AND THE ALERTS KEPT SHOWING UP ON MY NAVIGATION SCREEN. I TRIED CALLING GLOBAL ASSIST, BUT THE CALL WOULD NOT GO THRU GIVEN MY ELECTRICAL ISSUES. I TRIED SENDING A SERVICE REQUEST BUT THAT WAS ALSO USELESS...AND ALL OF THE SERVICE CENTERS WERE CLOSED ON SUNDAY. I DROVE HOME PARKED MY X3 AND CALLED THE SERVICE CENTER FIRST THING MONDAY APRIL 6TH. (7:30AM). THEY TOLD ME TO DRIVE IT IN, AND ONCE AGAIN DEALT WITH THE CAR NOT WANTING TO START... PUSHING BUTTONS RANDOMLY ON THE REMOTE UNTIL IT DECIDED IT WAS READY TO START. I DROVE IT IN THIS "SAFE MODE" FOR APPROX 10 MILES. AND WE ARE GOING ON 4 WEEKS... AND THE DEALER HAS BEEN UNABLE TO REPAIR MY CAR AND HAS NOT GIVEN ME ANY RESOLUTION. MY CAR HAS LESS THAN 35K MILES AND IS A 2013. IT SEEMS LIKE I SHOULDN'T BE DEALING WITH THIS KIND OF ISSUE SO EARLY ON. I JUST WANT A NEW CAR AT THIS POINT. *TR