NHTSA Complaint #10713322 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10713322
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	April 1, 2014
Date Filed	April 28, 2015
Mileage	89,162 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

UPON STARTING THE VEHICLE A WARNING APPEARED ON THE DASH STATING THAT THE POWER STEERING ASSIST HAD FAILED. TURNING THE CAR OFF AND RESTARTING IT CLEARED THE PROBLEM. WHEN THE VEHICLE WENT IN FOR SERVICE IN AUGUST OF 2014 THERE WAS A RECALL FROM FORD (14S06) THAT REPROGRAMMED THE COMPUTER MODULE. AFTER THE SERVICE THERE WERE STILL INTERMITTENT OCCASIONS WHERE THE WARNING APPEARED, BUT IT ALWAYS WENT AWAY WHEN CYCLING THE ENGINE OFF THEN BACK ON. ON APRIL 27. 2015 THE WARNING AGAIN APPEARED, BUT WOULD NOT DISAPPEAR WHEN THE OFF/ON CYCLE WAS COMPLETED. ATTEMPTED THIS MULTIPLE TIMES THROUGHOUT THE DAY, BUT THE WARNING PERSISTED. HAD VEHICLE TOWED TO THE PURCHASING DEALERSHIP. *TR

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