NHTSA Complaint #10706605 — 2011 FORD EXPLORER

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A LOUD NOISE COMING FROM THE STEERING WHEEL AND IT WAS EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS SERVICED UNDER A POWER STEERING MANUFACTURER'S RECALL, BUT THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN THREE TIMES WHERE A CODE WAS RESET, BUT THE FAILURE PERSISTED. ON ANOTHER OCCASION, WHILE DRIVING, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.