NHTSA Complaint #10702893 — 2011 HYUNDAI SONATA

MY WIFE WAS DRIVING THE CAR THAN ALL OF A SUDDEN SHE THOUGHT SHE HEARD A MUFFLER SOUND LIKE A RATTLING SOUND. SHE CHECKED THE MUFFLER BUT THE MUFFLER WAS INTACT. THAN AS SHE WAS DRIVING THE CAR IDLED LOW AS IF IT WANTED TO DIE. THAN SHE GOT OUT AT A PARKING TO INVESTIGATE THE SOUNDS TURNS OUT THE ENGINE IS KNOCKING BAD. I CALL TO GET VEHICLE TOWED TO HYUNDAI. BEFORE THEY RECEIVED THE VEHICLE A SERVICE EMPLOYEE TRIED TO TELL ME THAT THE MAINTENANCE OF THE VEHICLE IS DETERMINED ALSO BY THE PREVIOUS OWNER AND HOW WELL HE MAINTAINED IT IN ORDER FOR THE WARRANTY TO BE VALID (MY VEHICLE IS PRECERTIFIED IT HAS 44487 MILES AND OIL CHANGE IS DUE AT 44906) AND THE VEHICLE WILL NOT BE LOOKED AT FOR A WEEK. I CALLED ANOTHER DEALERSHIP BECAUSE I KNEW THE EMPLOYEE WAS LYING TO ME AND THE OTHER EMPLOYEE AT THE DIFFERENT DEALERSHIP ASSURED ME THAT THE WARRANTY STARTS WITH ME AND THE PREVIOUS OWNER HAS NOTHING TO DO WITH IT. SO I AM WAITING TO HEAR BACK TO SEE WHAT THEY WILL DO REGARDING THE WARRANTY. I KNOW A KNOCKING ENGINE IS A SEVERE MATTER AND THE FACT THEY LIED TO ME BEFORE LOOKING AT THE CAR ALREADY SEEMS AS IF THINGS ARE TO JUST GET WORST IN REGARDING WITH DEALING WITH THEM. *TR