NHTSA Complaint #10702303 — 2003 FORD WINDSTAR

PURCHASED NEW IN 2003. THIS VEHICLE HAS ELECTRICAL PROBLEMS AND YET WE ARE BEING TOLD THAT WE HAVE TO EAT THE FINANCIAL BILLS INSTEAD OF FORD. FROM SENSORS FAILING, TO INTERIOR LIGHTS FLASHING AT US, AND THE VEHICLE SPUTTERING WHILE WE DRIVE DOWN THE ROAD. FORD KNOWS THAT THE 1999- 2003 WINDSTAR HAVE SERIOUS SAFETY AND ELECTRICAL FAILURES, YET THEY DO NOT WANT TO CORRECT THE PROBLEM AT THEIR COST. FORD WOULD RATHER PASS ON THEIR PROBLEMS ONTO THE CONSUMER AND AT THE CONSUMER'S COST. 2013 AT OUR COST OF $1,000.00+ WE REPLACED THE COIL ASSEMBLY PACK, EGR SYSTEM WITH BRACKETS, OXYGEN SENSORS, SPARK PLUGS, AND WIRES. NOW WE ARE REPLACING THEM AGAIN. THE ABS SYSTEM, THE TRACTION CONTROL, AND THE CRUISE CONTROL ALL INTERWOVEN AND ALL FAILED IN 2009 AND WE WERE TOLD THAT IT IS NOT IMPORTANT BY THE DEALERSHIPS. WE PLACED OUR OBD SCANNER ON OUR VEHICLE AND THIS IS WHAT WE PULLED. P0302, P0305, P0316, C1235, C1185, C1198, C1194, C1254, C1246, C1250, C1242, C1214, C1210, C1103, C1410, C1404, B1318. WE WERE TOLD BY MANY "SERVICE DEPARTMENTS" A WHILE BACK THAT THESE CODES WERE NOT IMPORTANT. THEY CLEARED THE CODES EVERY TIME. THEIR RESPONSE TO THESE CODES WERE TO CLEAR THEM EVERY TIME. WHY ARE WE HAVING TO REPLACE THE COIL ASSEMBLY PACKS, WIRES, EGR SYSTEM WITH BRACKETS, OXYGEN SENSORS,AND PLUGS SO OFTEN, WHEN WE ARE BEING TOLD THAT THESE PLATINUM PLUGS AND WIRES SHOULD LAST 150K? WE HONESTLY BELIEVE THAT FORD SHOULD HAVE RECALLED THIS VEHICLE YEARS AGO. FORD SHOULD COMPENSATE US FOR OUR TROUBLES, INSTEAD THEY INCREASED OUR FINANCIAL BURDEN, AND FORD SHOULD HAVE PLACED US INTO A SAFER VEHICLE ALL AT THEIR COST. THIS IS OUR ONLY VEHICLE. WHEN IT FAILS, WE HAVE TO PAY THOUSANDS TO GET IT REPAIRED AT OUR COST. FORD SHOULD TAKE ON THE FINANCIAL RESPONSIBILITY WHEN THEY KNOW THAT THIS VEHICLE HAS THESE ISSUES. MAJOR REPAIRS= 2004, 2005, 2006, 2007, 2008, 2009, 2010, 2013, AND NOW 2015. *TR