NHTSA Complaint #10733930 — 2003 FORD WINDSTAR

THIS VEHICLE WAS MINE AND GIVEN TO MY DAUGHTER IN LAW FOR THEIR FAMILY. SHE PUT IT INTO REVERSE TO LEAVE HER DRIVEWAY AND THERE WAS NO RESPONSE. NEITHER THE DRIVE OR REVERSE WAS WORKING...NOTHING WORKED. IT WAS TOWED TO A LOCAL GARAGE TO DETERMINE WHAT THE PROBLEM WAS AND THE REPORT WAS...TRANSMISSION!! IT WAS DOUBLE CHECKED BY A FORD DEALER AND THE OUTCOME INDICATED THAT IT WAS THE TRANSMISSION TORQUE CONVERTER SPECIFICALLY. DOING A BIT OF RESEARCH, IT WAS DISCOVERED THAT THIS IS NOT UNCOMMON FOR THIS VEHICLE...WHY???? IT SEEMS TO ME THAT FOR A FAMILY VEHICLE BY A DOMESTIC NAME BRAND SUCH AS FORD, THAT THE FAMILY SHOULD BE ABLE TO GET MORE THAN 96000 MILES OUT OF THEIR VEHICLE!! THE COST FACTOR FOR REPAIRS IS IN THE $1500 TO $2000 RANGE AND THE LAUGHABLE PART IS THAT THERE IS NO RECALL!!!!! HELLO, WHAT KIND OF PRODUCT NOTED FOR A PARTICULAR PROBLEM IS NOT RECALLED TO FIX THE ISSUE FOR HARD WORKING FAMILIES WHO TRUST FORD TO MAKE A GOOD PRODUCT? FORD...YOU NEED A RECALL HERE!!! OR SOME KIND OF REDUCED OR PRORATED WAY TO FIX THIS FOR WAY LESS MONEY THAN THE ABOVE STATED. I'D LIKE A RESPONSE TO THIS COMPLAINT PLEASE WITH YOUR EXCUSES LINED UP NEATLY FOR ME TO FOLLOW. I FEEL HORRIBLE HAVING GIVEN HER THE CAR AND THIS HAPPENS. SHE AND OUR SON ARE HARD PRESSED TO PAY FOR THIS KIND OF REPAIR. HOW CAN FORD STAND BY AND ALLOW THIS KIND OF THING TO HAPPEN?.....UPDATED 10/20/15 *BF ...UPDATED 09/20/16 *BF UPDATED 11/16/2017*CN