NHTSA Complaint #10695243 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10695243
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	March 4, 2015
Date Filed	March 19, 2015
Mileage	73,087 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHEN BACKING THE VEHICLE OUT OF A PARKING SPACE A TONE SOUNDED, A WARNING MESSAGE "POWER STEERING ASSIST FAIL" CAME ON AND THE VEHICLE BECAME IMPOSSIBLE TO STEER. AFTER CYCLING THE IGNITION THE PROBLEM WENT AWAY. IT OCCURRED AGAIN TWO DAYS LATER IN A SIMILAR SITUATION (LOW SPEED) AND AGAIN WENT AWAY AFTER CYCLING THE IGNITION. FORD DEALER DIAGNOSED AS "CODE U3000 FAILURE TYPE 49 INTERNAL ELECTRONIC FAILURE, NEED TO REPLACE ELECTRONIC STEERING GEAR - PART BB5Z 3504 D". *TR

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