NHTSA Complaint #10694840 — 2003 TOYOTA MATRIX ENGINE

Complaint Details

ODI Number	10694840
Vehicle	2003 TOYOTA MATRIX
Component	ENGINE
Date of Incident	March 7, 2015
Date Filed	March 17, 2015
Mileage	147,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TL* THE CONTACT OWNS A 2003 TOYOTA MATRIX. WHILE DRIVING APPROXIMATELY 30 MPH, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. ADDITIONALLY, AN UNUSUAL BURNING ODOR EMITTED INSIDE THE VEHICLE. THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD FOR A FEW MOMENTS WHERE THE ENGINE WAS TURNED OFF. AFTER RESTARTING THE VEHICLE, THE FAILURE PERSISTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FROM THE RESIDENCE. THE MECHANIC DISCOVERED THAT A BOLT FRACTURED AND THE FRAGMENTS REMAINED IN THE ENGINE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 147,000.

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