NHTSA Complaint #11129524 — 2003 TOYOTA MATRIX

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11129524
Vehicle	2003 TOYOTA MATRIX
Component	AIR BAGS
Date of Incident	March 18, 2018
Date Filed	September 14, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I HAVE GOTTEN THE "TAKATA RECALL" LETTER AND TOOK MY CAR ON MARCH 18, 2018, WITH MIKE BRISENO FROM TOYOTA HERE NEAR MY PLACE 1901 S FIGUEROA ST, LOS ANGELES, CA 90007. THEY OFFERED ME AN UBER RIDE HOME FROM THE DEALERSHIP WITH MY HUSBAND AND SAID IT WILL TAKE 2-3 HOURS. GOT THE CALL FROM MIKE BRISENO AND SAID THAT MY CAR IS READY. I GOT THERE AND HE SAID THEY DID NOT DO ANYTHING AND HAD TO ORDER THE PARTS. CALLED THE DEALERSHIP ON MAY 16, 2018, TALKED TO MIKE SAID HE WILL CALL ME TO SEE BACK ORDER AND NEVER RESPONDED IF THE PARTS EVER ARRIVED SINCE MAY 2018. CAR WAS NEVER FIXED.

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