NHTSA Complaint #10692426 — 2013 BMW 550I ENGINE

Complaint Details

ODI Number	10692426
Vehicle	2013 BMW 550I
Component	ENGINE
Date of Incident	January 28, 2015
Date Filed	March 6, 2015
Mileage	28,039 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE COMPLAINT IS NOT A SAFETY ISSUE. IT'S A QUALITY ISSUE. BMW'S N63 ENGINE IS EVIDENTLY NOT WELL ENGINEERED. THEY HAVE A "CUSTOMER CARE PACKAGE"' IN PLACE FOR THOSE CUSTOMERS THAT COMPLAIN TO THE SERVICE DEPT ABOUT THEIR ENGINES NOT RUNNING RIGHT. BMW IS VERY CAREFUL TO MAKE SURE CUSTOMERS DO NOT VIEW THE REPAIR AS A RECALL. THAT SAID THE AMOUNT OF WORK REQUIRED IS EXTENSIVE (TAKES MORE THAN 1 WEEK TO COMPLETE). FROM WHAT I'VE READ ONLINE THE FIX THEY HAVE IN PLACE DOES NOT ALWAYS WORK. I ASKED TO BE LET OUT OF MY LEASE AND PUT INTO A DIFFERENT VEHICLE WITH NO PENALTY AND WAS REFUSED ANY ACCOMMODATIONS. I'M WRITING BECAUSE YOU SHOULD BE AWARE OF THIS ENGINE ISSUE (GOOGLE N63 ISSUES) ENCOURAGE BMW TO RECALL THE CARS AND ALLOW THEIR CUSTOMERS TO SWAP OUT VEHICLES IF THEY CHOOSE TO DO SO. *TR

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