NHTSA Complaint #11473458 — 2013 BMW 550I

I have soft closing doors on my vehicle. My doors won’t unlock/open, the only way I can get the driver side door open is using the physical key. When trying to unlock the door with the key fob, it makes the sound but none of the doors unlock. The unlock button inside doesn’t work and when trying to open the other doors (passenger side and rear doors) manually, it won’t open! Thank goodness I didn’t have anyone in the backseat, otherwise I would have to call the fire department and they would probably have to end up breaking the glass if they couldn’t crawl through the front. I feel this is a major safety issue. The dealer said it maybe a fuse or actuator issue. To replace one actuator is $1300, and I may need to replace all four! The car is like a death trap currently, again I’m just thankful no one was in the back seat.