NHTSA Complaint #10683588 — 2009 NISSAN MURANO

DEC 2014 TOOK 2009 NISSAN MURANO TO DEALERSHIP. CRACKS STARTED OPENING UP ON FRONT PANEL OF DASH AND ON SIDE WHERE PASSENGER AIRBAG IS. DEALERSHIP TOLD ME I WOULD HAVE TO CONTACT NISSAN N.A. DUE TO VEHICLE PAST IT'S WARRANTY. CALLED NISSAN N.A., THEY SAID THEY WOULD CONTACT DEALERSHIP AND CALL ME BACK. DEC 29TH NISSAN CALLED BACK, RESPONSE " SORRY CAN'T DO ANYTHING VEHICLE OUT OF WARRANTY" AND THE ASST. SERVICE MGR. GAVE HER THE IMPRESSION NORMAL WEAR OR SUN DAMAGE CAUSED THE CRACKS. THIS WAS NOT A WARRANTY ISSUE NOR DID THE SERVICE MGR. GAVE ME THE IMPRESSION HE THOUGHT IT WAS SUN DAMAGE. I ASKED HER FOR A EMAIL ADDRESS SO I COULD SEND SOME PHOTO'S. SHE TOLD ME THERE WAS NOT AN EMAIL AVAILABLE FOR CONSUMERS," THE DEALERSHIP WAS THEIR EYES " NO PICTURES WERE EVEN TAKEN BY THE DEALERSHIP. NISSAN DID NOT WANT TO HELP OR ACKNOWLEDGE THE PROBLEM. ON FEB 10TH WFLA CONSUMER INVESTIGATOR DID A SEGMENT ON TOYOTA REPLACING CRACKING AND STICKY DASHBOARDS ON VARIOUS MODELS. WHEN THEY SHOWED THE VIDEO IT SHOWED A CUT IN THE DASHBOARD OVER THE STEERING WHEEL EXACTLY LIKE MINE. ALMOST A PHOTO COPY. YOU COULD TELL THE DASH IS MADE OUT OF THE SAME MATERIAL AS MINE. THE SEGMENT WENT ON TO SAY NISSAN AND FORD HAVE HAD THE SAME COMPLAINTS. NISSAN IS AWARE OF THIS! THESE CRACKS IN MY DASH ARE GETTING WORSE. ALONG WITH THE CRACKS THERE IS A PROTRUDING SQUARE WHERE THE PASSENGER AIRBAG IS. WHAT'S NEXT IS MY AIR BAG GOING TO DEPLOY OR MY DASH GOING TO START GETTING STICKY. ***REFER TO NHTSA COMPLAINT # 10650129 DATED 10-26-2014. ** NISSAN SHOULD BE HELD ACCOUNTABLE FOR FIXING THESE DASHBOARDS. THERE IS NO REASON A CONSUMER WAS DENIED AN EMAIL ADDRESS TO SEND PHOTOS SO THEY COULD SEE FOR THEMSELVES. NISSAN NEEDS TO SEE THESE PICTURES IF ANY THING TO SHOW WHO EVER MANUFACTURED THESE DASHBOARDS THE DEFECT. IF ANYONE ELSE IS HAVING THE SAME DASHBOARD ISSUES, PLEASE POST!! *TR