NHTSA Complaint #10682826 — 2011 FORD EXPLORER

ON 08-2014, I RECEIVED A LETTER FROM FORD MOTOR CO. INDICATING THAT I HAD A RECALL ON MY 2011 FORD EXPLORER AND THAT . THE AFFECTED VEHICLES MAY EXPERIENCE AN INTERMITTENT CONNECTION IN THE ELECTRIC POWER STEERING GEAR, WHICH CAN CAUSE A LOSS OF THE MOTOR POSITION SENSOR SIGNAL RESULTING IN A SHUT DOWN OF THE POWER STEERING ASSIST. AND THAT THE RECALL WOULD PREVENT THE LOSS OF POWER STEERING. I TOOK MY VEHICLE TO THE TO THE FORD HOUSE AND THE SAID RECALL WAS PERFORMED. IF I UNDERSTOOD CORRECTLY MY VEHICLE SHOULD NOT LOOSE POWER TO THE POWER STEERING. WRONG. APPROXIMATELY 3-4 WEEKS LATER MY VEHICLE LOST POWER TO THE POWER STEERING. THIS IS THE ONE THING THE RECALL WAS SUPPOSE TO PREVENT. IT IS CLEAR TO ME THAT THE WORK DONE TO MY VEHICLE DID NOT FIX THE PROBLEM. AFTER PAYING $1,400 TO REPAIR MY VEHICLE I CONTACTED FORD MOTOR COMPANY CO. IN HOPES THAT THEY WOULD REIMBURSE ME BECAUSE MY PROBLEM WAS NEVER FIX TO BEGIN WITH. FORD MOTOR CO. ADVISED THAT THEY HAD PERFORMED THE WORK NECESSARY TO PREVENT MY POWER STEERING FOR GOING OUT BUT COULD NOT EXPLAIN HOW IT WENT OUT ANYWAY. FORD MOTOR CO. NEVER FIXED MY PROBLEM TO BEGIN WITH AND ARE REFUSING TO FIX IT NOW. I DON'T KNOW WHY THEY WOULD SEND A REAL STATING THAT IT IS GOING TO PREVENT SOMETHING BUT IT DOES NOT. THIS IS A PROBLEM THAT COULD POTENTIALLY INJURE OR POSSIBLY GET PEOPLE KILLED AND NEED TO BE RESOLVED. *TR