NHTSA Complaint #10681933 — 2007 LINCOLN TOWN CAR

THE 'THE LINCOLN MOTOR COMPANY ' IMPORTANT SAFETY RECALL' IS JUST ANOTHER FORD LIE. IT STATES 'THERE IS NO CHARGE TO VEHICLE OWNERS FOR RECALL REPAIRS PERFORMED BY AN AUTHORIZED DEALER.' FORD HAS CLOSED ALL OF THE LINCOLN DEALERSHIPS IN THE IMMEDIATE SAN FRANCISCO AREA. THE NEAREST LINCOLN DEALERSHIPS ARE AN HOUR AWAY DURING OFF-PEAK TRAFFIC HOURS. FORGET IT DURING PEAK TRAFFIC HOURS. WHEN YOU GET TO THE DEALERSHIP, THEY HAVE NO LOANER VEHICLE. THEY DON'T EVEN HAVE A RENTAL ON-SITE. YOU HAVE TO MAKE YOUR OWN ARRANGEMENTS SOMEPLACE ACROSS TOWN. MY EXPERIENCE IS THAT IT TOOK FOUR RETURNS TO A DEALERSHIP, EACH FOR A FULL DAY, TO GET ONE RECALL REPAIR PERFORMED. MY CAR IS CURRENTLY UNDER RECALL FOR: GAS TANK PROBLEMS, STEERING COLUMN PROBLEMS, AND I UNDERSTAND AIR BAGS. THAT DOESN'T INCLUDE THE COMPUTER SYSTEM THAT HAS NEVER WORKED, THAT LINCOLN WAS UNABLE TO REPAIR WHEN THE DEALERSHIPS WERE IN THE BAY AREA. WRITING TO THE LINCOLN MOTOR COMPANY, CUSTOMER RELATIONSHIP CENTER IS PROBABLY AS BIG A WASTE OF TIME AS WRITING THIS LETTER. *JS