NHTSA Complaint #10681024 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10681024
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	January 30, 2015
Date Filed	February 3, 2015
Mileage	83,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 10 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRIC POWER STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WOULD NOT BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) DUE TO A RECENT EVALUATION OF THE VEHICLE AT A DEALER. THE FAILURE MILEAGE WAS 83,000.

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