NHTSA Complaint #10679820 — 2003 FORD WINDSTAR

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THERE WAS A POTHOLE ON THE ROAD, WHICH WAS DRIVEN OVER. THE CONTACT NOTICED THAT THE REAR DRIVERS SIDE WHEEL FRACTURED AND WAS DETACHED FROM THE AXLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR AXLE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V193000 (POWER TRAIN) HOWEVER, THE RECALL REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 137,000. UPDATED 4/15/15*CN