NHTSA Complaint #10676810 — 2012 HONDA CR-V

SOFTWARE UPDATE FOR BATTERY. HEATER/DEFROSTER BLOWER MOTOR (SUBASSEMBLY MOTOR). DEAD BATTERY. SOFTWARE WAS SUPPOSED TO READ BATTERY VOLTAGE AND WASN'T WORKING CORRECTLY SO HONDA REQUIRED SOFTWARE UPDATE. HAD THAT DONE AT DEALER ON 01/01/15. AT THAT TIME ASKED ABOUT THE HEATER/DEFROSTER NOISE AND THE FACT THAT IT DIDN'T ALWAYS WORK. WAS INFORMED BY DEALERSHIP THE SUBASSEMBLY MOTOR NEEDED TO BE REPLACED. REPAIR ESTIMATE IS $1200.00. ON WEDNESDAY 01/07/15 WENT OUT TO START CAR AND BATTERY WAS DEAD. HAD TO REPLACE WITH NEW BATTERY. CAR WAS PURCHASED APRIL 2012, LESS THAN THREE YEARS OLD. OUT OF WARRANTY DUE TO MILEAGE. SOFTWARE UPDATE DIDN'T WORK IN SENSING VOLTAGE SINCE I CAME OUT TO A DEAD BATTERY 1 WEEK AFTER "UPDATE". SUBASSEMBLY MOTOR PART NOT SOMETHING THAT IS A MILEAGE WEAR AND TEAR ISSUE. CAN BE A SAFETY ISSUE IF DEFROSTER NOT FUNCTIONING PROPERLY SUBSEQUENTLY LEADING TO POOR VISIBILITY THROUGH WINDSHIELD. *TR