NHTSA Complaint #10669310 — 2011 FORD EXPLORER

WHEN PARKED IN A PARKING GARAGE I STARTED OUT AND OF MY SPOT AND DOWN A RAMP TOWARD THE PAY STATION/BOOTH OF THE GARAGE TO EXIT. THE POWER STEERING ASSIST FAULT CAME ON, I IMMEDIATELY LOST POWER STEERING AND WAS HEADED DIRECTLY TOWARD THE PAY BOOTH/ATTENDANT UNTIL I WAS ABLE TO BRAKE AND MUSCLE THE STEERING AWAY FROM THE IMPENDING CRASH. THIS POWER STEERING ISSUE HAS STARTED TO OCCUR BRIEFLY OVER THE LAST FEW 6 MONTHS AND EITHER RESOLVES ITSELF OR IF I STOP, SHUT OFF, THEN RESTART IT SEEMS TO RESET. THE ELECTRONIC POWER STEERING SEEMS TO BE AT FAULT. I CAN ONLY IMAGINE LOSING THIS AT HIGHWAY SPEEDS AND THE DANGER IT POSES TO DRIVERS. *JS