NHTSA Complaint #10668613 — 2011 FORD EXPLORER

AFTER BRINGING MY CAR IN ON 9/15/14 TO ADDRESS THE FORD EXPLORER 2011 RECALL, SHEEHY FORD IN SPRINGFIELD, VA DECLARED MY PARTS OK AND REPROGRAMMED MY PSCM (I HAD NEVER HAD A SINGLE ISSUE WITH MY POWER STEERING)...I SUBSEQUENTLY DROVE TO KENTUCKY (FROM BURKE, VA) AND SEVERAL OTHER PLACES...EVENTUALLY DRIVING TO MY PARENT'S HOUSE IN VIENNA, VA (ABOUT 30+ MINUTES AWAY) FOR THANKSGIVING DAY (12/27/14), JUST 3 MONTHS LATER. SEVERAL STREETS FROM ARRIVAL I RECEIVED A MESSAGE THAT MY POWER STEERING WAS FAILING. THE CAR BECAME VERY DIFFICULT TO DRIVE, BUT I WAS ABLE TO PARK THE CAR IN FRONT OF THEIR HOUSE. AFTER RESEARCH ON THE INTERNET, I HOPED TO BE ABLE TO START THE CAR AND FIND THE PROBLEM FIXED, BUT UNFORTUNATELY WAS NOT ABLE TO STEER THE CAR AT ALL. I HAD TO HAVE THE CAR TOWED THE NEXT DAY TO A DEALER (I DID NOT CHOOSE THE SAME DEALER WHO HAD DONE THE RECALL). THEY REPLACED THE POWER STEERING PARTS SEVERAL DAYS LATER, BUT THE PARTS WERE NOT COVERED UNDER THE RECALL BECAUSE THE CODE THEY RECEIVED WAS DIFFERENT. THIS HAPPENED 3 MONTHS AFTER THEY DECLARED MY PARTS OK! I ONLY HAD TO PAY $100 FOR THE FIX BECAUSE OF MY EXTENDED WARRANTY, BUT AM ILL ABOUT WHAT MIGHT HAVE HAPPENED IF I HAD BEEN ON MY WAY TO OR FROM KENTUCKY WHEN THE POWER STEERING FAILURE HAPPENED SO I FEEL OBLIGATED TO REPORT MY ISSUE TO YOU. I UNDERSTAND FROM PRESS RELEASES I'VE SEEN THAT YOU CONSIDER THIS ISSUE CLOSED. I DO NOT BELIEVE THAT TO BE THE CASE... *TR