NHTSA Complaint #10663775 — 2011 HYUNDAI SONATA

I AM A LOYAL HYUNDAI CUSTOMER WHO HAS OWNED 4 OF THEIR VEHICLES. I TOOK MY CAR IN TO SUPERIOR HYUNDAI NORTH TO HAVE A COUPLE SAFETY RECALL ITEMS TAKEN CARE OF. I ALSO WOULD HEAR A WIND TYPE SOUND SOMETIMES (WITHIN A WEEK PRIOR TO TAKING IT IN) WHEN I WOULD START DRIVING FROM A STOPPED POSITION. WHEN I CALLED THE DEALERSHIP SERVICE DEPT. THEY TOLD ME THEY HAD BAD NEWS. MY ENGINE HAD TO BE REPLACED. THEY SAID THERE WAS NO OIL IN IT. I ASKED THEM HOW IT COULD BE EMPTY AS MY CAR HAS NEVER LEAKED, NEVER SMOKED, NEVER SMELLED LIKE OIL BURNING, HAD ONLY APPROX. 48,000 MILES ON IT, AND HAD BEEN SERVICED. THEY HAD TO TAKE SOME OF THE ENGINE APART AND SAID SINCE THEY FOUND NO SLUDGE IN THE ENGINE, IT WAS COVERED UNDER THE WARRANTY. PROBLEM I HAVE IS THEY ARE REPLACING MY ENGINE WITH A REBUILT ONE. THEY SAID HYUNDAI WON'T APPROVE THEM TO PUT A NEW ENGINE IN IT. I HAVE NO WAY OF FINDING OUT WHAT HAPPENED TO THE REBUILT ENGINE THEY ARE PUTTING IN MY CAR AND THEY CAN'T TELL ME HOW MANY MILES WAS ON IT ORIGINALLY. THEY TOLD ME THERE WAS ONE MORE CAR LIKE MINE THERE WITH THE EXACT SAME PROBLEM. THEY ALSO TRIED TO TELL ME IT WOULDN'T HURT MY TRADE-IN VALUE. THAT I DIDN'T HAVE TO DISCLOSE THE ENGINE REPLACEMENT. ONE, THAT'S NOT A MORAL AND DECEITFUL PROBLEM THAT I WOULD NEVER DO AND TWO, I BELIEVE IT'S THE LAW THAT I WOULD HAVE TO DISCLOSE IT. I SPOKE TO ONE OF THE SALESMEN ABOUT BUYING THE LOANER CAR I'M DRIVING WITH THE TRADE OF MY CAR AND THE FIRST THING HE TOLD ME WAS THE PROBLEM WITH MY ENGINE WOULD CAUSE THE TRADE-IN VALUE TO BE LESS. HMMM...JUST AS I THOUGHT!! THEY NEED TO EITHER PUT A NEW ENGINE IN MY CAR OR GIVE ME THE TOP VALUE OF MY CAR WITH A GOOD DISCOUNT AND PRICE ON A NEW ONE OR THEY WILL LOSE A VERY LOYAL CUSTOMER! *TR