NHTSA Complaint #10654261 — 2007 HYUNDAI ENTOURAGE

MY VAN WOULDN'T START ON 2 SEPARATE OCCASIONS ON THIS DAY. HAD TO TURN THE KEY 3-4 TIMES EACH. OVER THE NEXT 2 YEARS IT HAPPENED PERIODICALLY, BECOMING MORE FREQUENT, SOMETIMES TWICE A DAY, TWICE A WEEK OR ONCE EVERY 10 DAYS OR SO. VAN CAN'T BE JUMPED BECAUSE THERE IS POWER, TRIED PUTTING IT IN NEUTRAL THEN PARK AGAIN BUT STILL WOULDN'T START. TRIED FOR 20 MINUTES THEN WALKED AWAY FOR 30-60 MINUTES & VAN STARTED IMMEDIATELY UPON TRYING. DEALERSHIP "THINKS" IT'S THE IPM. FINALLY GOT THAT REPLACED BECAUSE WE WERE TOLD THEIR TOP MECHANIC PUT THOSE NOTES IN THE COMPUTER SO THAT'S WHAT THE PROBLEM IS. IMMEDIATELY NOTIFIED SERVICE SUPERVISOR THAT MY REAR SLIDING DOOR LOCK ISN'T WORKING BEFORE I EVER LEFT THE LOT (NEVER HAD A PROBLEM WHEN I DROPPED IT OFF). 3 DAYS LATER VAN WOULDN'T START. HYUNDAI TECHNICAL SAYS TO CHECK GROUND WIRES. 2 DAYS AFTER GETTING VAN BACK IT WOULDN'T START & ANOTHER 2 DAYS LATER BOTH SLIDER DOORS & REAR HATCH LOCKS STOPPED WORKING (NEVER HAD A PROBLEM WHEN IT WAS DROPPED OFF). NOW THEY WANT TO CHARGE ME SEVERAL HUNDRED DOLLARS TO REPLACE ALL 3 FAILED LOCK SENSORS. THEY MESSED IT UP!!!! I'M NOT PAYING FOR THE REPAIR!!! THEY CLAIM THEY'VE NEVER HAD ANYONE IN THEIR 2 STORES WITH A PROBLEM LIKE THIS. THE SERVICE SUPERVISOR IS PATRONIZING, LIES ABOUT THINGS MY HUSBAND HAS SAID, LIES ABOUT NOT GETTING MY VOICE MAIL WHEN I DIAL HIS EXTENSION DIRECTLY & PROBABLY DOESN'T TELL THE MANAGER EVERYTHING & CONTRADICTS HIMSELF. FOUND THIS WEBSITE & IT'S AMAZING TO SEE SEVERAL PEOPLE WITH THE SAME PROBLEMS I'VE BEEN HAVING. NOBODY HAS TIME FOR THIS INCONVENIENCE WHICH IS A MAJOR SAFETY HAZARD. WHO WANTS TO SIT IN THE HOT FLORIDA SUN TRYING TO START THEIR VEHICLE FOR AN HOUR? BEEN THERE DONE THAT TOO MANY TIMES. TIRED OF THIS CRAP! I WANT MY VEHICLE FIXED! THEY JUST WANT TO SELL YOU SOMETHING ELSE. *TR