NHTSA Complaint #11384170 — 2007 HYUNDAI ENTOURAGE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11384170
Vehicle	2007 HYUNDAI ENTOURAGE
Component	ELECTRICAL SYSTEM
Date of Incident	July 13, 2020
Date Filed	December 19, 2020
Mileage	170,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

DEALERSHIP HAD ME MAKE AN APPOINTMENT AND COME IN FOR THE 188 RECALL (ABS RELAY INSTALLATION), KEPT ME FOR 2 HOURS, TRIED TO SELL ME ABOUT $2,000 IN UNRELATED MAINTENANCE, THEN TOLD ME THAT THEY DID NOT HAVE THE PARTS TO PERFORM THE RELAY SERVICE. THEY THEREFORE WASTED MY TIME WHEN THEY HAD NO INTENTION OF PERFORMING THE RECALL WORK. THE RECALL WORK HAS NOT BEEN DONE, AND I'VE WASTED A WORK DAY. DEALER REP WAS ALSO INTIMIDATING WITH REGARD TO THE MAINTENANCE HE WAS RECOMMENDING.

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