NHTSA Complaint #10653975 — 2012 DODGE RAM 2500

WHEN DRIVING THE TRUCK I WILL OCCASIONALLY SMELL A VERY STRONG DIESEL EXHAUST ODOR FROM THE A/C VENTS IN THE CABIN OF THE TRUCK, ONLY WHEN FRESH AIR IS SELECTED (NOT RECIRCULATE). I HAVE NOTICED THIS SMELL ONLY OCCURS WHEN COMING TO A STOP, AND USUALLY CORRESPONDS WHEN THE TRUCK IS IN A REGENERATION PROCESS. THE ONLY INDICATOR I HAVE FOR REGENERATION IS SEVERELY DECREASED FUEL MILEAGE THE VERY STRONG UNTREATED EXHAUST SMELL BEING EMITTED INTO THE CABIN OF THE TRUCK. AFTER 5 VISITS TO THE DEALERSHIP FOR ATTEMPTED WARRANTY REPAIR, THE TRUCK STILL WAS NOT REPAIRED AND THE CONDITION CONTINUED. I CONTACTED CHRYSLER'S CUSTOMER CARE AND TO SEEK RESOLUTION AND WAS ASSIGNED A CASE NUMBER. IN THE MEANWHILE, I WAS INSTRUCTED BY THE DEALERSHIP TO KEEP THE VENTILATION SYSTEM IN RECIRCULATION MODE TO AVOID BREATHING IN THE EXHAUST FUMES. SUBSEQUENTLY, AFTER SEVERAL DIFFERENT CONVERSATIONS WITH CHRYSLER CUSTOMER CARE STAFF, I WAS INFORMED THIS IS A "CHARACTERISTIC" OF THE VEHICLE AND THAT I RESERVED MY LEGAL RIGHTS TO PURSUE ACTION. CHRYSLER KNOWS THIS IS A PROBLEM, AND WOULD RATHER SEEK PROTECTION FROM LEGAL SETTLEMENT OR SOME OTHER MEANS TO AVOID ADDRESSING THE PROBLEM. I DON'T THINK THE OWNERS OF THESE VEHICLES (INCLUDING MYSELF) SHOULD BE EXPOSED TO UNTREATED EXHAUST IN THE CABIN OF THE TRUCK, PERIOD. THIS IS A CARBON MONOXIDE SAFETY HAZARD THAT NEEDS TO BE REVIEWED AND ADDRESSED. UPON RESEARCH I DISCOVED SIMILAR COMPLIANTS WERE MADE TO THE NHTSA FOR MODEL YEARS 2010 AND 2011. ADDITIONAL RESEARCH SHOWS OTHER RAM 2500/3500 OWNERS WITH THE 6.7 CUMMINS TURBO DIESEL HAVE THE SAME ISSUE. I HAVE DOCUMENTATION OF ALL THE DEALERSHIP VISITS, ALL THE TIMES/DATES AND NAMES OF THE CHRYSLER EMPLOYEES I SPOKE WITH, ALONG WITH MY ORIGINAL COMPLAINT SENT TO CHRYSLER. FURTHERMORE, I HAVE THE RESEARCH DOCUMENTATION AVAILABLE FROM OTHER NHTSA COMPLIANTS. *TR