NHTSA Complaint #10651167 — 2011 FORD EXPLORER

DRIVING AT HIGHWAY SPEED, ALL STEERING WAS LOST WITH FAMILY IN VEHICLE. NO PROBLEMS HAD OCCURRED WITH THE VEHICLE STEERING UNTIL A FLASH UPDATE HAD BEEN COMPLETED BY DEALER FOR THE RECAL NOTICE. AS OTHERS THIS OCCURRED OVER A WEEKEND AND WE WERE NOT HOME FELT WE COULD NOT DRIVE EVEN AFTER SHUTTING DOWN, RE STARTING AND ERROR CLEARED. RENTED A VEHICLE OURSELVES UNTIL MONDAY WHEN THE DEALER PROVIDED A RENTAL. AFTER BEING IN THE SHOP FOR A WEEK WAS NOTIFIED THAT FORD WOULD DO NOTHING ABOUT THE ISSUE AS THEY ASSUME NO LIABILITY AFTER THE FLASH WAS COMPLETED! OUR DEALER STEPPED UP AND PAID FOR EVERYTHING. THEY SHOULD NOT HAVE TO DO THIS AND AS AN INSURANCE PROFESSIONAL VIEW THIS AS A MAJOR LIABILITY AND IF THIS IS NOT CORRECT ASAP SOMEONE OR MANY WILL BE KILLED! WHY IS THIS SO,HARD TO ENFORCE BASED ON THE NUMBER OF CLAIMS FOR THIS FAILURE? EVEN NOW WITH WHAT MIGHT BE THE CORRECT REPAIRS AND BASED ON OTHERS WHO HAVE DONE THE SAME WHAT ASSURANCE DO ANY OF US HAVE? *TR