NHTSA Complaint #10649997 — 2011 HYUNDAI SONATA ENGINE

Complaint Details

ODI Number	10649997
Vehicle	2011 HYUNDAI SONATA
Component	ENGINE
Date of Incident	October 4, 2014
Date Filed	October 25, 2014
Mileage	66,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I WAS DRIVING DOWN A 4 LANEROADWAY WHEN THE ENGINE STOPPED. I WAS ABLE TO COAST INTO A GAS STATION AND NOTICED A SMALL AMOUNT OF SMOKE COMING FROM THE ENGINE. HAD IT TOWED TO A DEALERSHIP AND 2 DAYS LATER THEY TOLD ME IT WAS A SEIZED ENGINE AND THAT IT WAS ONLY 1/2 QUART LOW. I FILED A CLAIM WITH MY EXTENDED WARRANTY SERVICE. THEY SENT AN INSPECTOR OUT AND HIS FINDING WERE IT WAS 2-3 QUARTS LOW AND CITED OWNER NEGLECT. WARRANTY SERVICE DENIED THE CLAIM. I USE ROYAL PURPLE SYNTHETIC OIL AND HAVE USED THIS SAME OIL FOR THE PAST 15 YEARS IN ALL MY VEHICLES. I HAD MY OIL CHANGED IN JULY..APPROXIMATELY 3 MONTHS PRIOR. *TR

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