NHTSA Complaint #10643135 — 2011 FORD EXPLORER

THE POWER STEERING FAILED WHILE I WAS DRIVING SOUTH ON I-75. THE RECALL FOR THE MODULE (REPROGRAMMING) HAD ALREADY BEEN PERFORMED LESS THAN 2 MONTHS BEFORE. NOW, AFTER HAVING THE CAR IN THE SHOP FOR A WEEK AND 2 DAYS, FORD HAS AGREED TO PAY ALL BUT $700 OF THE REPAIR. THE REPROGRAMMING OBVIOUSLY WAS NOT AN EFFECTIVE SOLUTION SINCE THE POWER STEERING FAILED A SHORT TIME AFTER THAT WAS DONE. THE CAR IS NOT SAFE TO DRIVE. THE STEERING WENT OUT WITHOUT NOTICE AS I WAS TRAVELING 70 MPH ON AN INTERSTATE HIGHWAY. I WAS EVENTUALLY ABLE TO MUSCLE IT OVER TO THE RIGHT LANE AND GET TO AN EXIT WITHOUT GETTING INTO A CRASH, BUT THAT WAS PURE LUCK. THE TRAFFIC WAS VERY HEAVY AND I DIDN'T WANT TO MAKE ANY HASTY MOVES BECAUSE I WASN'T SURE WHAT WAS GOING ON. IT WAS A VERY SCARY SITUATION. FORD HAS ADMITTED THAT THIS IS A PROBLEM, NOW THEY NEED TO FIX IT. *TR