NHTSA Complaint #10640713 — 2004 FORD TAURUS

I OWN A 2004 FORD TAURUS SEL STATION WAGON. THE PASSENGER FLOOR HAS RUSTED THROUGH. IT APPEARS THAT THE OVER TIME WATER HAS LEAKED IN THROUGH A FITTING WHERE CLIMATE CONTROL PIPES ENTER THROUGH THE FIREWALL. THE SUSPENSION MOUNT ON THE PASSENGER ALSO HAS A LOT OF RUST AND WILL PROBABLY FAIL IN THE NEXT YEAR OR SO. THIS SUSPENSION MOUNT IN THE SAME AREA WHERE THE WATER HAD BEEN SITTING DUE TO THE FIREWALL LEAKAGE. I LOOKED FOR ANY RECALLS FOR 2004 AND COULD NOT FIND ANY. I DID SEE A SIMILAR RECALL FOR OLDER TAURUS' FOR THIS SAME ISSUE. THIS CAR ONLY HAS 40,000 MILES AND HAS ALWAYS BEEN KEPT IN A GARGAGE, SCHEDULED MAINTENANCE HAS BEEN PERFORMED. NOT ABUSED IN ANY WAY. SINCE THIS IS AND WILL BECOME A SAFETY ISSUE, I WANTED TO GET YOUR OPINION. THIS IS CLEARLY A DESIGN DEFECT, ESPECIALLY SINCE OLD TAURUS' ARE HAVING THE SAME PROBLEM ON THE SAME BODY/CHASSIS. WE ARE THE SECOND OWNER OF THIS CAR, THE FIRST OWNERS WERE MY PARENTS SO WE KNOW THE VEHICLE HISTORY. WHAT ARE MY OPTIONS TO GET THIS PROBLEM FIXED BY FORD? I HAVE PHOTOS OF THE PROBLEMS. *TR