NHTSA Complaint #10639684 — 2010 DODGE JOURNEY

SINCE JANUARY 2014 I HAVE TAKEN MY VEHICLE IN MULTIPLE TIMES TO THE DEALERSHIP FOR INTERMITTENT STARTING ISSUES.IT ALSO HAS A SLOW CRANK OCCASIONALLY THIS IS MORE RANDOM THEN IT NOT STARTING. WHEN I TRY TO START IT IT JUST CLICKS. IF I WAIT A FEW MINUTES THEN TRY TO START IT AGAIN EVENTUALLY IT WILL START. THIS CAR HAS LEFT ME STRANDED MANY TIMES AND LATE FOR WORK/APPOINTMENTS. THE DEALERSHIP HAS REPLACED THE TIPM FUSE BOX, STARTER, BATTERY AND ALL KEY FOBS AND IT STILL WILL NOT START RANDOMLY. I HAVE NOTICED THAT MOST OF THE TIME WHEN IT WILL NOT START IT IS BECAUSE THE CAR IS HOT(AFTER BEING DRIVEN FOR A SIGNIFICANT AMOUNT OF TIME) OR SIMPLY JUST SITTING OUT IN THE SUNLIGHT. WHEN THE DEALERSHIP HOOKS IT UP THE THEIR MACHINE IT DOES NOT THROW AN ERROR CODE. SO THEY KEEP TELLING ME "THEY ARE SCRATCHING THEIR HEADS THEY DO NOT KNOW WHAT IS WRONG AND DO NOT KNOW HOW TO FIX IT" THIS IS NOT AN ACCEPTABLE ANSWER TO ME AFTER LOOKING ON THIS WEBSITE THERE ARE MULTIPLE COMPLAINTS FOR THE SAME ISSUE. CHRYSLER NEEDS TO FIGURE IT OUT AND PUT OUT A RECALL FOR IT. I HAVE CALLED CHRYSLERS CUSTOMER SUPPORT MULTIPLE TIMES I HAVE HAD A CASE OPEN FOR 4 WEEKS I HAVE NEVER HEARD FROM MY CASE MANAGER JUST SOMEONE CALLING ON HER BEHALF. I CAN'T SEEM TO GET ANYWHERE WITH DODGE. I AM TAKING IT BACK TO THE DEALERSHIP TOMORROW. I HAVE TAKEN IT TO THE DEALERSHIP EVERY MONDAY FOR THE LAST 5 WEEKS. THEY KEEP IT FOR 3 OR 4 DAYS THEN SEND IT HOME WITH NO RESULTS.. I AM NOT TAKING IT BACK FROM THIS TIME WITHOUT BETTER RESULTS. THIS CAR IS ONLY 4 YEARS OLD IT SHOULD BE A RELIABLE CAR. I SHOULDN'T BE AFRAID TO TAKE IT SOMEWHERE. *TR