NHTSA Complaint #10633662 — 2011 FORD EXPLORER

WHILE DRIVING TO WORK, MY VEHICLE EXPERIENCE AN ISSUE WITH THROTTLE RESPONSE. A WRENCH WARNING LIGHT APPEARED AND THE CHECK ENGINE LIGHT CAME ON. AT THAT POINT, THE VEHICLE BEGAN SHUDDERING AND THE INTERNAL SYSTEMS SLOWED THE VEHICLE TO APPROXIMATELY 5MPH. AFTER STOPPING ON THE SHOULDER OF THE INTERSTATE, I SHUT THE CAR OFF, PULLED THE KEY, REINSERTED THE KEY AND RESTARTED THE VEHICLE. IT STARTED UP NORMALLY, BUT IMMEDIATELY EXHIBITED THE SAME SYMPTOMS. I CHECKED THE OWNER'S MANUAL AND FOUND THAT THE WRENCH WARNING LIGHT INDICATES A "POWERTRAIN FAULT". I CONTACTED FORD ROADSIDE ASSISTANCE AND GOT THE VEHICLE TOWED TO THE NEAREST DEALERSHIP, THINKING THAT A WARNING LIGHT INDICATING A "POWERTRAIN FAULT" WOULD BE COVERED UNDER MY POWERTRAIN WARRANTY. THE DEALERSHIP DIAGNOSED THE PROBLEM AS AN ISSUE WITH THE THROTTLE BODY OF THE VEHICLE, THAT THE THROTTLE BODY IS NOT COVERED UNDER THE POWERTRAIN WARRANTY, AND CHARGED ME OVER $700 TO FIX THE PROBLEM. *TR