NHTSA Complaint #10633631 — 2011 HYUNDAI SONATA

I PURCHASED MY VEHICLE IN APRIL 2012. CAR HAS BEEN SERVICED ONLY BY BRANDON HYUNDAI SERVICE CENTER. LAST SERVICE WAS DONE ON 7/25/2014. ON AUGUST 31ST MY CAR CUT OFF WHILE DRIVING. CAR WAS TOWED TO BRANDON HYUNDAI. ON SEPT 5, I RECEIVED A CALL FROM SERVICE DEPT SAYING DIAGNOSIS FOUND THE ENGINE WAS LOCKED UP. THEY COULDN'T TELL ME WHY BECAUSE IT HAD OIL AND NO LEAKS. IT WOULD HAVE TO BROKEN DOWN TO FIND OUT WHY ENGINE LOCKED UP WHICH WOULD COST ME $500-$600. ALSO, A USED ENGINE WOULD COST ME $6200. ON 9/15/14, I CALLED HYUNDAI CUSTOMER SERVICE AT 12:27PM AND SPOKE TO ESPERANZE. I EXPLAINED TO HER MY SITUATION. SHE ADVISED ME TO CALL BACK WITH ID# AND SPEAK TO A CASE MANAGER. AT 12:29PM, I CALLED BACK AND SPOKE TO CASE MGR MARIATTA. SHE STATED SHE COULD DO NOTHING FOR ME AND REFERRED ME BACK TO THE DEALERSHIP TO HAVE DIAGNOSIS DONE. I EXPLAINED TO HER THAT I DIDN'T HAVE $600 TO PAY FOR DIAGNOSIS. CASE#6878995. SHE STATED THAT MAYBE DEALERSHIP COULD HELP ME WITH SOME ARRANGEMENTS SINCE WARRANTY RECENTLY EXPIRED AND TOLD ME TO HAVE A GOOD DAY. I AM CURRENTLY DRIVING A LOANER CAR. I NEED HYUNDAI TO TAKE RESPONSIBILITY AND PLEASE GET MY CAR REPAIRED OR ANOTHER CAR. THANKS SO MUCH! *TR