NHTSA Complaint #10627998 — 2011 CHEVROLET IMPALA ELECTRICAL SYSTEM:IGNITION

Complaint Details

ODI Number	10627998
Vehicle	2011 CHEVROLET IMPALA
Component	ELECTRICAL SYSTEM:IGNITION
Date of Incident	August 24, 2014
Date Filed	August 25, 2014
Mileage	64,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TL* THE CONTACT OWNS A 2011 CHEVROLET IMPALA. WHEN THE CONTACT TURNED OFF THE VEHICLE, THE KEY BECAME STUCK IN THE IGNITION AND THE INSTRUMENT PANEL REMAINED ILLUMINATED. THE ONLY WAY TO RESTART THE VEHICLE WAS TO UNHOOK THE TERMINAL BATTERY. THE CONTACT REMOVED ALL THE KEYS FROM THE KEY RING EXCEPT THE IGNITION KEY, AS INSTRUCTED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14355000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

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