NHTSA Complaint #11541720 — 2011 CHEVROLET IMPALA ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Complaint Details

ODI Number	11541720
Vehicle	2011 CHEVROLET IMPALA
Component	ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Date of Incident	February 1, 2021
Date Filed	August 30, 2023
Mileage	68,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

The contact owns a 2011 Chevrolet Impala. The contact stated that the vehicle lost electrical power. The ignition switch was stuck in accessory mode and the contact was unable to release the key from the ignition switch. Additionally, the contact stated that the vehicle experienced inaccurate fuel gauge reading. Several unknown messages were displayed in different languages. The contact stated that the vehicle was experiencing electrical failures. The vehicle was taken to the local dealer, where it was determined that the battery had failed. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was approximately 68,000.

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