NHTSA Complaint #10627053 — 2004 LEXUS RX330

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10627053
Vehicle	2004 LEXUS RX330
Component	STRUCTURE
Date of Incident	August 1, 2012
Date Filed	August 21, 2014
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

MY 2004 LEXUS RX330'S DASHBOARD HAS BEEN CRACKING SINCE THE DAY I PURCHASED IT. THE VEHICLE ORIGINATED IN FLORIDA AND NOW IN SOUTH CAROLINA. THE HEAT AND HUMIDITY HAVE DESTROYED THIS CAR! WHEN I PURCHASED IT USED, THE DASHBOARD HAD A COUPLE OF CRACKS IN IT SO I ASSIDUOUSLY USED A WINDOW SHIELD EVERY SINGLE TIME I GET OUT OF THE VEHICLE. THE TASK IS SUCH A HABIT THAT I EVEN DO THIS UNNECESSARILY AT NIGHT! THE HEAT INSIDE THE CAR STILL COMPLETELY MELTS THE DASH TO NO AVAIL. SOMETIMES WHEN I TURN THE KEY, MY FINGERNAIL WILL ACCIDENTALLY TOUCH THE DASH MATERIAL (IT WRAPS SO IT SURROUNDS THE IGNITION) AND THE MATERIAL WILL COME OFF UNDER MY FINGERNAIL. CRANKING YOUR VEHICLE IS NOT A FORCEFUL ENDEAVOR EITHER, IT IS GENTLE AND I AM VERY CONSCIOUS NOT TO TOUCH THE DASHBOARD MATERIAL BECAUSE OF THIS MELTING ISSUE. ONE WOULD THINK THAT A BRAND SUCH AS LEXUS WOULD BE EMBARRASSED TO HAVE THESE VEHICLES SEEN IN PUBLIC! *TR

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