NHTSA Complaint #10625819 — 2009 FORD FUSION

ON 8/10/2014, AFTER PULLING OUT OF THE DRIVEWAY, WE NOTICED A REDUCTION IN ACCELERATION ON OUR 2009 FORD FUSION. THE CHECK ENGINE LIGHT CAME ON AND UPON TAKING THE VEHICLE TO AUTOZONE, THE CODES P2112 AND P2104 SHOWED UP INDICATING A DEFECT WITH THE THROTTLE BODY. UPON RESEARCHING THE INTERNET WE FOUND THE NHTSA ACTION NUMBER PE13003 WHICH INDICATED THAT THERE WAS A PROBLEM WITH THIS PART ON 2009-2013 FUSIONS AND THAT FORD WOULD COVER THE REPAIR WHEN THE PROBLEM OCCURRED. WE TOOK THE CAR TO SOUTHWAY FORD IN SAN ANTONIO ON MONDAY, 8/11/2014. ON FRIDAY, 8/15/2014, THE FORD SERVICE ADVISOR INDICATED THAT THE PROBLEM TRULY WAS THE THROTTLE BODY, BUT WE WERE TOLD THAT FORD WOULD NOT PAY FOR THIS REPAIR. WE HAVE BROUGHT THIS TO THE ATTENTION OF THE SERVICE MANAGER AT SOUTHWAY FORD AND TO THE CORPORATE CUSTOMER RELATIONS DEPARTMENT AT FORD. OBVIOUSLY, THERE IS A DEFECT IN THIS PART, WHICH CAUSES A POTENTIAL LIFE-THREATENING SAFETY HAZARD BUT FORD DOES NOT SEEM TO ACKNOWLEDGE IT AND TAKE RESPONSIBILITY FOR CORRECTING THE PROBLEM. *TR