NHTSA Complaint #10618443 — 2013 INFINITI JX

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 10618443
Vehicle 2013 INFINITI JX
Component AIR BAGS
Date of Incident
Date Filed
Mileage 30,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

THIS IS MY 2ND NHTSA COMPLAINT (FIRST #10510406). I HAVE VIDEOS DOCUMENTING PROBLEM, TO WHICH INIFINITI'S RESPONSE WAS (PRIOR TO MOST RECENT OFFICIAL RECALL IN 04/2014) "WE ARE NOT SITTING IN THE SEAT PROPERLY". I WAS THRILLED TO HEAR ABOUT THE 2014 RECALL THINKING "FINALLY!", BUT I HAVE HAD IT APPLIED TO MY VEHICLE, TWICE NOW, AND I STILL HAVE THE SAME ISSUE OF THE LIGHT COMING ON AT TIMES. IT HAS BEEN WITH ADULTS WEIGHING 115-130LBS AND AS I WATCH THE INFINITI VIDEO (HTTP://WWW.YOUTUBE.COM/WATCH?V=OY1QVNAMXSS&SNS=EM) I SEE THEY ARE SAYING IT TURNS OFF FOR THE SAFETY OF SMALL 'ADULT' PASSENGERS. I WISH THEY WOULD DEFINE "SMALL" IN POUNDS; IF 120 DOESN'T QUALIFY, THEY SHOULD HAVE NEVER SOLD ME THE CAR SINCE I'M CONSTANTLY AT RISK IN MY OWN SEAT! AIRBAGS ARE NOT NEW TECH. THEY NEED TO GUT WHATEVER NEW TECH THEY TRIED AND GO BACK TO A KNOWN ENTITY. I COULD LIVE (NO PUN INTENDED - BUT IRONIC) WITH IT BEING FLAKY AND TURNING OFF BECAUSE A PASSENGER MOVES AROUND IN THEIR SEAT - IF IT WOULD ONLY TURN BACK ON WHEN THEY WERE SITTING PROPERLY AGAIN! BUT, 1) MY PASSENGERS ARE SITTING PROPERLY TO BEGIN WITH, AND 2) WHEN THEY TRY AND LIFT OFF THE SEAT AND BACK DOWN AGAIN IN HOPES OF TURNING THE AIRBAG BACK ON, IT DOES NOT HELP. ONLY STOPPING THE CAR RESOLVES THE ISSUE. THIS IS HIGHLY PROBLEMATIC BECAUSE IT HAPPENS WHILE GOING DOWN THE HIGHWAY AND THERE'S NO WAY TO RESET IT SHORT OF STOPPING THE CAR OR WAITING IT OUT. ANYONE WHO SITS IN MY FRONT PASSENGER SEAT KNOWS THEY ARE BEING USED AS A TEST DUMMY AND TO SIT PROPERLY BECAUSE I WARN THEM THIS AIRBAG ISSUE CAN HAPPEN. IT'S PREPOSTEROUS. I'VE OWNED AUDI, LEXUS, TOYOTA, MAZDA, HONDA, AND BMW AND NEVER HAD AN AIRBAG ISSUE LIKE THIS. INFINITI IS COVERING UP A DEFECTIVE SYSTEM THAT NEEDS TO BE COMPLETELY REPLACED. I HOPE SOMEONE STARTS A CLASS ACTION SUIT AGAINST THEM SINCE THEY CLEARLY DON'T VALUE ANY OF OUR LIVES. *TR

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