NHTSA Complaint #10521939 — 2013 INFINITI JX

WITH WIFE SITTING CORRECTLY IN FRONT PASSENGER SEAT "PASSENGER AIRBAG OFF" SENSOR LIGHTS UP. HAVE TAKEN IT IN NUMEROUS TIMES AND TOLD THEY CANNOT FIND INCIDENT IN LOGS. FINALLY INFINITI SENT AN ENGINEER DOWN TO LOOK INTO ISSUE. WAS ISSUED A LOANER JX35 AND HAD NO ISSUES. SEEING THAT THERE WERE NO ISSUES IN LOANER JX35 SEAT THEY REMOVED THE RAILS AND SENSORS FROM THE LOANER JX35 AND INSTALLED THEM INTO THE SEAT OF MY JX35. RECEIVED MY JX35 BACK AND THE FIRST TIME MY WIFE SAT IN THE SEAT WITH REPLACED RAILS AND SENSORS FROM A KNOWN WORKING JX35 (THE LOANER I DROVE FOR A WEEK) THE "PASSENGER AIRBAG OFF" LIGHT CAME ON AGAIN. WE DROVE TO THE DEALERSHIP/SERVICE AND THE SERVICE MANAGER WITNESSED MY WIFE SITTING CORRECTLY IN THE FRONT PASSENGER SEAT AND THE "PASSENGER AIRBAG OFF" LIGHT ILLUMINATED. WE WERE GIVEN ANOTHER LOANER JX35 AND TOLD THAT THEY WOULD HAVE TO LOOK INTO IT MORE. WHILE DRIVING MY WIFE AROUND IN THIS LATEST JX35 I HAVE NOT HAD THE SAME ISSUE. I HAVE TAKEN MY JX35 IN NOW FOUR TIMES FOR THE SAME ISSUE. I HAVE BEEN LOANED THREE JX35'S AND AM NOT EXPERIENCING THE SAME ISSUE IN THEM WITH MY WIFE IN THE PASSENGER SEAT. THERE IS A KNOWN RECALL FOR THIS EXACT ISSUE BUT MY VEHICLE'S VIN CODE IS NOT LISTED AS BEING UNDER THE RECALL. KNOWING THAT PARTS FROM A KNOWN WORKING SEAT WERE USED IN MY VEHICLE AND THE ISSUE STILL PERSISTS I NO LONGER FEEL SAFE FOR MY WIFE OR ANY PASSENGER SITTING IN THE FRONT SEAT WITHOUT THE FEAR OF THE AIRBAG NOT DEPLOYING IN AN ACCIDENT. *TR