NHTSA Complaint #11396482 — 2013 INFINITI JX

TL* THE CONTACT OWNS A 2013 INFINITI JX. THE CONTACT STATED WHILE DRIVING AT 25 MPH THE VEHICLE WOULD SHUTTER. THE VEHICLE WAS TAKEN TO PRIORITY INFINITI OF GREENBRIER (1812 GREENBRIER PKWY, CHESAPEAKE, VA 23320) WHERE THE VEHICLE WAS DIAGNOSED AS THE TRANSMISSION NEEDING TO BE REPLACED. THE TRANSMISSION WAS REPLACED. THE CONTACT STATED A WEEK LATER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER THREE MORE TIMES TO GET DIAGNOSED IN WHICH THE ALTERNATOR AND SPARK PLUGS WERE REPLACED BUT THE FAILURE STILL CONTINUED HOWEVER, THE LAST TIME THE VEHICLE STARTED TO SMOKE AND WAS CURRENTLY AND THE DEALER AWAITING DIAGNOSED AND REPAIRS. THE CONTACT STATED THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000. THE VIN WAS NOT AVAILABLE.