NHTSA Complaint #10617030 — 2007 HYUNDAI ENTOURAGE

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	10617030
Vehicle	2007 HYUNDAI ENTOURAGE
Component	SUSPENSION
Date of Incident	October 2, 2013
Date Filed	July 28, 2014
Mileage	49,163 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

WE NOTICED A LOUD THUMPING NOISE COMING FROM DRIVERS SIDE TIRE AREA, WHEN WE TOOK IT TO THE DEALER THEY TOLD US THE LEFT SWAY BAR ENDLINK AND INNER TIE ROD NEEDED TO BE REPLACED AND THE CAR WAS OUT OF WARRANTY SO WE WOULD HAVE TO PAY FOR IT. I TOLD THEM THAT I THOUGHT THAT THE CAR HAD TO FEW OF MILES FOR SOMETHING LIKE THAT TO GO WRONG TO WHICH THEY REPLIED "WELCOME TO THE WORLD HYUNDAI THEY USE CHEAP PLASTIC PARTS", NEEDLESS TO SAY I WAS UPSET. I HAVE SINCE TAKEN THE CAR TO FIRESTONE AND THEY SAID THE REPAIR COULD RUN OVER A $1,000.00 WHICH I DO NOT HAVE. I HAVE GONE ON LINE AND FOUND MANY COMPLAINTS ABOUT THIS SAME ISSUE. I FEEL THAT THIS IS A DEFINITE SAFETY ISSUE AND SHOULD BE LOOKED INTO BEFORE SOMEONE GETS HURT OR KILLED DUE TO THE PROBLEM, THAT IS IF THEY HAVE NOT ALREADY DONE SO. *JS

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