NHTSA Complaint #10616736 — 2007 TOYOTA RAV4

RIGHT REAR LOWER SUSPENSION ARM SNAPPED CAUSING THE RIGHT REAR TIRE TO TURN TO THE SIDE, CAUSING US TO LOSE CONTROL OF THE VEHICLE. I WAS ABLE TO GAIN CONTROL AND STOP THE CAR DUE TO THE LOW RATE OF SPEED. WE HAD A RECALL FOR THIS PROBLEM. TOYOTA INSTALLED A TEMPORARY FIX, HOWEVER WHEN WE RECEIVED AN UPDATED RECALL, WE CONTINUALLY CALLED TO HAVE THE PERMANENT FIX ONLY TO BE TOLD THAT THE PART WAS NOT AVAILABLE WE ASKED THEM TO CALL US WHEN THE PART ARRIVED AND THEY WOULD NOT AGREE TO THIS. WE HAVE CALLED THEM CONTINUOUSLY BUT THEY NEVER HAD THE PART. CALLED TOYOTA TODAY AND THEY CANNOT HELP ME TODAY. THEY WILL NOT APPROVE TOWING, RENTAL CAR, OR REPAIR AS OF THIS DATE. I CANNOT GET TO WORK, I AM HANDICAPPED AND I DO NOT HAVE ACCESS TO PUBLIC TRANSPORTATION. THE POLICE DID COME TO THE SCENE OF THIS INCIDENT WE HAVE PHOTOS AND THE BROKEN PART IN OUR POSSESSION. TOYOTA OPENED A CASE #[XXX]. THEY SAID THEY ARE NOT SURE THEY CAN HELP US. WE NEED IMMEDIATE HELP WITH THIS. PLEASE HELP US. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *JS