NHTSA Complaint #11015738 — 2007 TOYOTA RAV4

IN LATE SUMMER/EARLY FALL 2016 MY 2007 TOYOTA RAV4 BEGAN EXPERIENCING REAR SUSPENSION, ALIGNMENT, AND TIRE WEAR PROBLEMS ASSOCIATED WITH THE TOYOTA RECALL AT THE TIME, ALTHOUGH MY CAR WAS NOT INCLUDED IN THE RECALL. WHEN MY MECHANIC EXAMINED THE CAR, HE SAID IT MADE NO SENSE THAT TOYOTA'S SOLUTION IN THEIR SECOND SUSPENSION RECALL WAS TO EPOXY PIECES IN PLACE AND NOT ALLOW THE VEHICLE'S SUSPENSION TO ADJUST TO MOVEMENT ON THE ROAD WHILE DRIVING. I HAD TO ARGUE WITH THE DEALERSHIP WHO SOLD THE CAR TO GET THEM TO MAKE THE PROPER REPAIRS (PERFORM THE RECALL WORK ON MY CAR) AT NO CHARGE TO ME. THE DAMAGED RUINED MY RELATIVELY NEW TIRES AND I HAD TO GET ANOTHER SET. RECENTLY DURING GENERAL SERVICING, MY MECHANIC DISCOVERED THE SAME TIRE WEAR PROBLEM AND THAT THE REAR TIRES ARE SEVERELY TILTING INWARD, AND THE MOST RECENT REPAIR BY THE DEALER WAS DONE USING A SOLID TIE BAR. IN MY MECHANIC'S PROFESSIONAL OPINION (HE'S BEEN IN BUSINESS FOR SEVERAL DECADES AND DOES CONTRACT WORK FOR A GOVERNMENT ENTITY), THAT KIND OF REPAIR SHOULD NOT HAVE BEEN DONE WITH THAT PIECE OF EQUIPMENT BECAUSE IT WOULD LEAD TO THE FAILURE AND DAMAGE I'M EXPERIENCING AGAIN. IF THE SAME RECALL "FIX" THAT WAS PERFORMED ON MY CAR IS BEING PERFORMED ON ALL OTHERS THAT WERE PART OF THE 3RD RECALL AND BEYOND, OTHER VEHICLES MAY BE IN DANGER OF FAILED PARTS THAT COULD CAUSE LOSS OF STEERING, AS NOTED PER PREVIOUS RECALLS. I HAVE REACHED OUT TO THE DEALER, DISTRICT MANAGER, AND DANICA SORENSON AT TOYOTA WITHOUT SUCCESS. MY CLAIM IS BEING DENIED DESPITE THE EVIDENCE OF AN ONGOING SUSPENSION PROBLEM. WHEN YOU LOOK AT MY CAR, THE IMPROPER TILT OF THE TIRES AND IRREGULAR TREAD WEAR ARE VISIBLE TO THE NAKED EYE. MY CAR WILL NO LONGER PASS INSPECTION DUE SOLELY TO THE TIRE DAMAGE.