NHTSA Complaint #10616521 — 2014 MAZDA CX-5

UPON ENTERING THE VEHICLE AND STARTING CAR IN THE MORNING, WE HEARD A "POP" AND SAW A CRACK SHOOT DOWN FROM THE TOP CENTER OF SEAL DOWN TO MIDDLE OF SMART BRAKING SYSTEM UNIT BEHIND REAR-VIEW MIRROR. THERE, IT STARTS AN S-LIKE SERPENTINE PATH THAT ENDS UP IN THE DRIVERS FIELD OF VIEW. THERE IS NO VISIBLE CHIP ALONG THE PATH OF THE CRACK.THE VEHICLE WAS NOT IN MOTION AND WE WITNESSED THE CRACK OCCUR. THE MAZDA SERVICE MGR SAYS IT'S DUE TO ROAD DEBRIS HIT, BUT THERE IS NO VISIBLE CHIP. HIS "PEN" TEST SIMPLY HIT A MINUTE FRAGMENT THAT WAS POPPED OUT DUE TO THE GLASS CRACKING ITSELF, NOT FROM A DEBRIS HIT. I HAD A SAFELITE TECHNICIAN INSPECT IT AND THEY CONCLUDE IT WAS NOT CAUSED BY A DEBRIS HIT. IMO, THIS IS CLEARLY A MANUFACTURER'S DEFECT THAT MAZDA SHOULD BE ADDRESSING CONSIDERING THERE ARE MANY OTHER COMPLAINTS WITH THE EXACT SAME PROBLEM BOTH HERE AND IN OTHER INTERNET FORUMS. *TR