NHTSA Complaint #10609172 — 2008 HYUNDAI ENTOURAGE

THE VEHICLE HAS BEGUN VIBRATING SIGNIFICANTLY UPON ACCELERATION AND AT HIGHER SPEEDS. I HAVE SINCE HAD THE TIRES ROTATED MULTIPLE TIMES AND BALANCED. I FINALLY TOOK THE VEHICLE IN TO THE DEALERSHIP THIS WEEK (7/8/14) AND THEY RECOMMENDED FRONT BRAKE REPAIR A REPLACEMENT ENGINE INTAKE (UNSURE OF THE ACTUAL NAME) THAT SHOULD TAKE CARE OF THE PROBLEM. AFTER ALMOST $400 IN REPAIRS ALREADY, THEIR POST INSTALLATION TEST DERIVE REVEALED THE SAME VIBRATION ISSUES. THEY HAVE NOW SUGGESTED THAT THEY HAVE IDENTIFIED MASSIVE DETERIORATION IN THE RIGHT AXLE AN THAT NOW NEEDS TO BE REPLACED. FROM MY RESEARCH ON MESSAGE BOARDS, THIS IS A PROBLEM THAT SEEMS TO EXIST ON HYUNDAI ENTOURAGE MODELS AND KIA SEDONA MINIVANS FROM THE SAME YEAR. THE VEHICLE IS LESS THAN A YEAR OUTSIDE OF WARRANTY. SINCE THIS SEEMS TO BE A PERVASIVE ISSUE WITH THIS MODEL AND A MANUFACTURER SAFETY CONCERN, SINCE THE AXLE IS NOT A PART THAT SHOULD BE SUBJECT TO THIS TYPE OF NORMAL WEAR AN TEAR AFTER ONLY 52K MILES, I AM REQUESTING THAT THE REPAIRS BE COMPLETED AT NO CHARGE TO ME VS THE $800 REQUESTED BY THE DEALER. *TR