NHTSA Complaint #10608322 — 2013 FORD C-MAX ENERGI

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10608322
Vehicle	2013 FORD C-MAX ENERGI
Component	STEERING
Date of Incident	July 1, 2014
Date Filed	July 5, 2014
Mileage	22,854 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

BACKING OUT OF DRIVEWAY AND POWER STEERING FAILED. WARNING LIGHT WENT ON. I STOPPED DRIVING IMMEDIATELY AND CALLED LOCAL FORD DEALER SERVICE. THEY SUGGESTED RESTARTING THE CAR TO SEE IF STEERING RESUMED AND IT DID. THEY OFFERED A FREE TOW WHICH I DECLINED WHEN I SAW I HAD NON POWER STEERING IF NEEDED. DEALER CLOSE BY AND I DROVE AT VERY LOW SPEED. THREE DAYS LATER THE CAR REPAIR WAS COMPLETED (JULY 4TH WEEKEND). THE WORK ON THE INVOICE WAS "TRACE AND REPLACE POWER STEERING GEAR SET ALIGNMENT WITH PART# 1 CV6Z*3504*JE GEAR ASY - STEERING. CAR SEEMS FINE AND WE WERE ADVISED OF AN UPCOMING POWER STEERING RECALL IN WHICH WE NEED TO PARTICIPATE. HATS OFF TO GENESEE VALLEY FORD IN AVON NY FOR TAKING THIS VERY SERIOUSLY AND GIVING US SUCH PROMPT SERVICE PLUS A LOANER. *TR

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