NHTSA Complaint #10606097 — 2010 TOYOTA SIENNA

THE DRIVER SIDE REAR AUTOMATIC SLIDING DOOR WAS BECOMING DIFFICULT TO OPEN. HAD TO PULL AND HOLD OUT THE OUTSIDE DOOR HANDLE TO GET THE DOOR TO START OPENING. IT WAS DIFFICULT FOR A CHILD TO DO. HAD THE LOCK ASSEMBLY REPLACED FEB 2014 UNDER WARRANTY DUE TO A LETTER I RECEIVED PRIOR FROM TOYOTA SAYING THEY WERE HAVING DIFFICULT WITH THE LOCK ASSEMBLY AND WOULD REPLACE IF IT OCCURRED. THIS RESOLVED THE DOOR OPENING, HOWEVER IN JUNE THE DOOR CABLE BROKE CAUSING THE DOOR TO JAM. I HAD TO CUT THE CABLE UNDER THE REAR WINDOW TO ENABLE TO DOOR TO OPEN AND CLOSE MANUALLY. ALSO THE DOOR HINGE WAS WORN AND NEEDED TO BE REPLACED. DEALER SAID NEITHER ARE UNDER WARRANTY. I HAD THE HINGE REPLACED AT $280 SO THE DOOR SLIDES SMOOTHLY AND BECAUSE I WAS AFRAID IT MIGHT BREAK CAUSING THE DOOR TO FALL OFF. THE CABLE AND MOTOR ASSEMBLY (MOTOR STILL RUNS) WILL COST $1,800. THIS IS EXTREMELY DISAPPOINTING FOR A VEHICLE LESS THAN 5 YEARS OLD AND ~100K MILES. I BELIEVE TOYOTA HAD A RECALL ON THIS CABLE ASSEMBLY FOR MODEL YEARS 2004-2007. THEY SHOULD EXTEND THAT RECALL THROUGH 2010 TO COVER ALL THE 2ND GENERATION SIENNAS. *TR